Prices/Quantities

Precon makes every effort to present current and accurate pricing on its Web site. However, prices are subject to change without notice and quantities may be limited. All orders are subject to current pricing at the time of acceptance by Precon.

Shipment

Precon's warehouse is open and staffed Monday through Friday (subject to holidays). Orders are shipped on these business days. Orders and correspondence received on Saturday and Sunday will be processed on the following Monday and included in that day's business.

Shipping Charges

Shipping or freight charges and insurance will be paid by the customer. All sales are made FOB Bartlett, TN, USA. Shipping or freight charges from Precon’s warehouse in Bartlett, TN are prepaid and added to the invoice.

Handling Charge

A $5.00 handling charge applies to all orders.
A $6.00 processing fee will be applied to all International orders, excluding Canada.

Sales Tax

Only non-exempt Tennessee residents need to remit 9.25% sales tax. Precon does not remit sales tax to states other than Tennessee. Any sales tax due that is not collected by Precon is the responsibility of the customer.

International Orders

In addition to the United States and its territories, Precon accepts international orders.  All orders of international origin are exported from the US in accordance with the Export Administration Regulations.  Diversion contrary to US Law is prohibited.  An additional handling charge of $6.00 will be included for processing and invoicing.  All duties and taxes will be the responsibility of the customer.

Customer Service

For assistance with an order or to request product information, please contact our customer service team at (901) 388-9137.  Our fax number is (901) 388-3051.  Our business address is Precon • Attn: Customer Service • 2999 Brother Blvd. • Bartlett, TN  38133.

Freight Damage

Claims for loss or damage must be made with the carrier by the customer.  All shipments should be unpacked and inspected immediately upon receipt.  If damage does not become apparent until shipment is unpacked, customer must make a request for inspection by the carrier’s agent and file with the carrier.  Any external evidence of loss or damage must be noted on the freight bill or carrier’s receipt and signed by the carrier’s agent.  Failure to do this will result in the carrier’s refusal to honor the claim.

If you receive merchandise that has been damaged in transit, it is important to keep the shipping carton, packing material and parts intact.

Return Policy

Precon accepts stock merchandise returns subject to Precon’s Terms and Conditions of Sale.  No material may be returned to Seller without prior permission. Buyer must first contact Customer Service to obtain an RMA (Return Material Authorization) number prior to returning product.  All returns should be made within 30 days of date of invoice and be accompanied by the original invoice number and a brief explanation of the reason for the return.  Return freight charge must be prepaid.  Sorry, C.O.D. returns cannot be accepted.  Stock parts returned due to customer error may by subject to a restocking charge